Contact
Last updated: 3 August 2026
We read every message. Our support team replies within one business day, and we aim to resolve most questions in the first reply.
Using the right address below gets your message to the right person faster.
Technical support
For anything that isn't working — app problems, sign-in trouble, sync issues, or a bug you've spotted: help@preventivia.health
It helps if you tell us your device and operating system version, and what you were doing when the problem happened.
Account, subscriptions and billing
For questions about your account, a payment, or a refund: help@preventivia.health
You can change or cancel your plan yourself at any time through the customer portal linked in the app under Settings — cancelling there stops any future charges.
General enquiries, press and partnerships
For everything else — media requests, partnerships, or general questions: info@preventivia.health
Privacy and data requests
To access, correct, export, or delete your personal data, or to exercise any other right under the UK GDPR, EU GDPR, or CCPA/CPRA, write to our data controller address: team@preventivia.health
We respond to verified requests within the timeframes set out in our Privacy Policy.
Medical questions
Preventivia provides educational, preventive, lifestyle information. We cannot answer medical questions, interpret symptoms, or give a diagnosis by email, and nothing we send you is a substitute for care from a qualified professional.
If you have concerns about your memory or your health, please speak with your doctor. In an emergency, call your local emergency services.
Company details
Preventivia is a trading name of Reghelp Group Ltd, registered in England and Wales, company no. 13640913.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.